References
Adamson, C., 2013, “The Importance of Culture in Driving Behaviours of Firms and How the FCA Will Assess This”
Bank of England, 2012, “The PRA’s Approach to Banking Supervision”
Competition Commission, 2009, “Market Investigation into Payment Protection Insurance”
Financial Conduct Authority, 2015, “Lloyds Banking Group Fined £117m for Failing to Handle PPI Complaints Fairly”, Press release
Financial Conduct Authority, 2016, “FCA Publishes Final Rules to Make Those in the Banking Sector More Accountable
Financial Services Authority, 2011, “Retail Conduct Risk Outlook 2011
Financial Stability Board, 2013, “Thematic Review on Risk Governance”
Financial Stability Board, 2014, “Guidance on Supervisory Interaction with Financial Institutions on Risk Culture: A Framework for Assessing Risk Culture”
Financial Stability Board, 2015, “Progress Report on Measures to Reduce Misconduct Risk”
